FAQs
Customer Service
1. What are your customer service hours?
- For general inquiries: Our customer service is available 24/7 to answer general inquiries, even on holidays.
- For complex inquiries: These will be forwarded to our support team, which aims to respond via email within 4 hours during business hours (9 AM to 5 PM EST) or by the next business day if received after hours.
2. Why am I not getting your emails?
Please check your spam folder, as some of our automated emails sent through Shopify might end up there.
Shipping and Payments
1. How long does shipping take?
Wholesale orders are estimated to arrive within 5–7 business days, including processing and delivery. Please note that larger orders may require extra handling time. Please refer to our Shipping Policy for further information.
2. How do I track my order?
You can track your order on your account page after you log in. A tracking number will be provided for each order.
3. Do you offer international shipping?
We currently only ship within the United States.
4. What payment methods do you accept?
All payments are processed securely through Shopify. You can pay with credit cards or PayPal. We cover the fees, and you earn your credit card rewards!
Orders and Returns
1. Do you have minimum order requirements?
No, there are no minimum order requirements. You can order as much or as little as you need.
2. Do you offer bulk discounts?
Yes! Spend $250 to get an additional 5% off on top of the 10% membership discount.
3. What should I do if there’s an issue with my order?
If there’s a problem, don't hesitate to get in touch with us at support@happy-kick.com or call us at 302-887-0788, and we’ll resolve it as quickly as possible.
4. What is your return policy?
Returns are accepted for defective or damaged products within 10 days after receiving your delivery. Products that have been opened or used are not eligible for return. Please email us to arrange a return.
5. How do I sign up for a wholesale account?
Visit our wholesale registration page, complete the form, and upload your Reseller ID, Seller's Permit, or Sales Tax Permit (any one of these is sufficient). Once approved, you’ll have access to all of our wholesale membership perks.
Products
1. Where are your products made?
Our products are manufactured in Taiwan at facilities that are ISO 22000-certified, HACCP-certified, SGS-certified, and FDA-registered to ensure quality and safety.
2. What is boba?
Boba, also called tapioca pearls, is a chewy and sweet topping made from tapioca starch. It’s commonly used in bubble tea but can also be added to desserts and other drinks.
3. How is your boba different from traditional boba?
Our boba is designed for stores seeking hassle-free, quick preparation without the need for specialized equipment or training.
- Instant Chewy Boba: Made with tapioca flour and potato starch for a cleaner, less processed profile, boba shop quality, ready in 30 seconds, and individually wrapped.
- Ready-to-Eat Popping Boba: Juice-filled boba that bursts with flavor and is ready to serve on any dish or drink. Refrigerate after opening and use within 2 weeks.
Unlike traditional boba, which typically requires 30-60 minutes of cooking and hardens within 3-4 hours, our boba is made to be quick and easy to prepare.